Returns & Exchanges
At WashiGang Australia, we want you to love your stationery and craft supplies; if you aren't completely satisfied, we offer a 30-day return policy for most items in their original, unopened condition. Please ensure all returned products are securely packaged to prevent damage during transit back to our warehouse.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Place the items in their original packaging, ensuring they are unused and in resaleable condition, along with a copy of your invoice.
Ship the Item
Send your parcel using a trackable shipping service to the return address provided by our support team to ensure safe delivery.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing