Frequently Asked Questions
Everything you need to know about shopping with WashiGang Australia
How long will it take for my order to be shipped?
We aim to process and pack all orders within 1-3 business days. During peak periods or sale events, processing may take slightly longer, but we always work hard to get your stationery to you as fast as possible.
Do you offer international shipping outside of Australia?
Yes, we ship worldwide! Shipping costs and delivery timeframes vary by country and are calculated at the checkout based on the weight of your parcel.
What is your return policy for change-of-mind purchases?
We want you to love your items. If you change your mind, you can return unopened and unused products within 30 days of purchase for a store credit or refund, excluding shipping costs.
Can I add items to an order I have already placed?
If your order has not yet been packed, we are happy to help you add items. Please contact our customer service team immediately with your order number to see if an adjustment is possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular buy-now-pay-later options including Afterpay and ZipPay.
Are your products authentic and high quality?
Absolutely. We pride ourselves on sourcing genuine, high-quality stationery and craft supplies from reputable brands globally, ensuring you receive the best tools for your creative projects.